London, 2 September 2025 – Royal Mail’s online tracking service is currently experiencing significant disruption, with hundreds of users reporting an “internal server error” when attempting to track parcels, according to real-time data on Downdetector downdetector.co.ukUK News in Pictures.
Royal Mail tracking server error
What’s Happening?
- The Downdetector platform has logged over 500 reports today, with around 81% citing issues related to tracking functionality, UK News in Pictures.
- Social media is flooded with customer complaints. For example, one user shared: “‘Internal server error’ every time I try tracking my parcel.”
Another added:
“Says internal server error when I try tracking my parcel, idk why.” downdetector.co.ukUK News in Pictures. - Coverage across UK media confirms the outage is affecting numerous users across regions, Yahoo News Ground News.
What Does “Internal Server Error” Mean?
Tech sources explain that an internal server error indicates a significant failure on the server side—essentially meaning something went wrong so severely that the system cannot even display a proper error message to the user. UK News in Pictures.
Is Royal Mail Addressing the Issue?
So far, Royal Mail has not issued an official comment on the disruption. The Downdetector dashboard remains one of the primary indicators of the ongoing issue, UK NewsPictures, downdetector.co.uk.
Meanwhile, their Service Update page, which routinely lists logistics and delivery updates, currently does not mention any tracking outages—only routine information about delays in specific mail hubs due to logistical challenges Royal Mail.
What Should Affected Users Do?
- Try again later: Issues of this nature often arise from server overload or temporary glitches.
- Use alternative methods: Although not yet confirmed for this outage, some past users have had success using incognito mode in their browser or clearing cache and cookies. Reddit Royal Mail Help.
- Stay updated: Keep an eye on Royal Mail’s Service Update page for any new developments or official statements.
User Sentiment
On Downdetector, frustration is evident in user reports:
“I’ve been trying to track since 3 pm. There’s nothing on the website to say there are issues.”
“Internal server error” is a recurring theme across responses downdetector.co.uk.
Related Reading on ukbloom.co.uk
- Learn more about what an internal server error means for users and developers.
- View our latest service updates from Royal Mail regarding delivery delays and logistics.
- Got tracking issues? Check our troubleshooting guide for tips to help you navigate system glitches.
Summary Table
| Topic | Details |
|---|---|
| Issue Reported | “Internal server error” during tracking attempts (UK-wide) |
| User Impact | Hundreds affected; tracking service largely unavailable |
| Official Response | None from Royal Mail yet; Service Update page silent on the issue |
| Next Steps for Users | Retry later, clear cache/use incognito, monitor Royal Mail updates |
| Platforms Affected | Website (tracking portal); app status unclear |
Quick FAQ Section
Q1. Why is Royal Mail tracking showing “internal server error”?
This usually happens when Royal Mail’s servers are overloaded or experiencing technical faults. The issue is on their side, not your device.
Q2. Is Royal Mail aware of the problem?
As of now, Royal Mail has not released an official statement about the outage.
Q3. What can I do to track my parcel?
Try refreshing later, clearing your browser cache, or using incognito mode. If urgent, you may contact Royal Mail customer service directly.
Q4. Where can I check for live updates?
Visit Royal Mail’s Service Update page or monitor real-time outage reports on Downdetector.
3. Site Alert Draft (for homepage or news ticker)
Royal Mail Tracking Outage – Ongoing
Users are reporting “internal server error” messages when tracking parcels. Read the full update →
Stay tuned for updates from Royal Mail and further coverage here on ukbloom.co.uk.
